Frequently Asked Questions
About Lab Logs

All lots and reagents are linked to an instrument and can be set to link to a Task as well so that the task requires the lot/reagent to be defined and up to date before performing the tasks.

Yes, all tasks are shared across the platform for all Users, as long as they have access.

No. By design, the Lab Logs platform is flexible and can track any task that is on a schedule in the laboratory. Users with administrative privileges can define new instruments as often as they’d like. Our Customer Success team is also available to help assist or guide you in this process as well.

Yes, you can attach these records for each instrument, and they will carry over into your monthly reports.

Every task that is on a schedule, can also be performed off schedule at any time as needed.

No. We do not currently directly interface with your instrumentation, but for our clients who have onboard QC (whether in an LIS or on the instruments themselves), they can export this monthly and attach in Lab Logs for monthly reports. This allows Lab Logs to be the only place you need to go for an inspection.

No. Our system is Cloud Based and there are no apps to install on the desktops or even the tablets that use the system.

No, we do not tie into any information with PHI.

Our software platform and processes adhere to the 21 CFR Part 11 compliance regulations. To find out more information on our compliance response, please visit our help documentation at the link below.

http://help.lablogs.co/en/articles/6148428-title-21-cfr-part-11-response

You can upload and store data and reports from third-party temperature-monitoring systems with the applicable laboratory records. Contact our team to discuss your specific monitoring system and workflow requirements.

Yes. Lab Logs can track instrument-related and non-instrument-related activities, including cleaning schedules, environmental monitoring, safety checks, weekly or monthly checklists, documentation reviews, and other recurring laboratory responsibilities.

Because Lab Logs is cloud-based, an internet connection is required to access and update the platform. If connectivity is temporarily lost, existing information remains securely stored and will be available when internet access is restored. Laboratories should follow their established downtime procedure for documenting time-sensitive activities during an outage.

Updates roll out centrally, so users don't need to download or manually install software. Updates may include new features, workflow enhancements, usability improvements, and fixes. We provide release information and support resources when applicable.

Lab Logs can store competency documentation and support workflows related to staff requirements and assigned activities. Contact our team to discuss how your laboratory currently manages competency assessments and documentation.

Lab Logs tracks lots, reagents, expiration information, and related records. If your laboratory requires broader inventory management, our team can review your needs and demonstrate how the platform can support your workflow.

Yes. Authorized users can generate and export reports for inspections, audits, quality meetings, equipment history, maintenance, quality control, service activity, and other documented laboratory processes.

Yes. Authorized managers can view activity across applicable sites, departments, units, and instruments. Dashboard filters make it easier to monitor upcoming, completed, and overdue activities across multiple locations.

Yes. Lab Logs provides notifications and system alerts to help users and managers stay aware of scheduled and overdue tasks, reducing reliance on paper calendars and manual reminders.

Yes. Lab Logs centralizes service reports, preventive maintenance records, corrective maintenance, parts replacements, supporting documents, and other instrument activity to provide a more complete equipment history.

Lab Logs keeps task histories, maintenance records, quality documentation, service reports, attachments, and other compliance information in one centralized platform. Authorized users can retrieve records and generate reports without searching through multiple paper binders or spreadsheets.